Barnes & Noble has been starring in its own horror story in the last week, as a massive network outage for its Nook customers rolled into the discovery of a massive cyberattack. The bookseller informed customers on Monday that it had experienced a data breach that exposed customers’ transaction histories and PII. Recovery and restoration efforts are underway. It’s unknown if the Nook outage was a facet of the data breach or unrelated.
Barnes & Noble says that the only data stolen was transaction history information, names, and email addresses. The company doesn’t anticipate that any financial information was stolen, but the investigation is ongoing.
How it Could Affect Your Customers’ Business: No one can afford a data breach right now, not even a corporate giant. incidents that impact online sales are especially problematic as online sales remain a focus area during the pandemic.